If you have a question about your Amazon purchase, there are a few things you can do to get in touch with customer service.

  1. Go to Amazon’s website and type in your order number. You’ll be able to find the contact information for each of the company’s divisions, including Amazon Web Services, Kindle, Echo, and more.
  2. Click on the “Contact Us” link on the main page of Amazon’s website. This will take you to a form where you can provide your order number and other information about your purchase.
  3. Once you’ve filled out all of the required information, click on the “Submit Order” button and wait for your order to be processed. You’ll likely receive an email notification telling you that your order has been processed and that you can now check out.

Customer Service Center Online Live Chat Phone: 1-888-280-4331 Email: cs-reply@amazon. com Social Media Twitter Instagram Facebook

If not, you can always add your question to the forum. Just be sure not to share any sensitive information.

If, after browsing, you still can’t get your issue resolved, there are several ways to contact an actual representative.

On the next screen, you’ll be asked to pick what you need help with. Select “I Need More Help.”

The live chat will open in a new window. Type “Speak to a Representative” and press Enter. You’ll then be asked if you want to chat with an associate now or have them call you back. If you choose to have them call you back, enter your phone number.

When you call this number, an automated service will ask you several questions. This is to ensure they get you to the proper department. Eventually, you’ll make your way to a human representative.

Like the online live chat method, you’ll likely need to wait in a queue for a bit before you’re able to reach a representative. This is especially true if you call on Black Friday or another gift-giving holiday.

If you don’t have time to wait in a queue, you can email cs-reply@amazon.com. Unfortunately, you can expect to wait several days (or longer) before you get a reply. Only use this option if your issue isn’t time-sensitive.